Terms and Conditions
RICKY'S ONLINE RETURNS AND EXCHANGES POLICY
Website sales cannot be returned at Ricky's NYC physical locations. Website related returns must be sent back to Ricky's website distribution center located at 375 Broadway New York, NY 10013.
All returns accompanied by the original invoice will be refunded for the full amount of the merchandise and sales tax. Shipping charges are non-refundable. Costumes may only be returned, if they are in new and unused condition, with original packaging within ten (10) days of delivery. Any return received with missing items, or without original packaging or opened packaging will not be credited. Please allow 1 billing cycle for credit to appear on your statement.
Returning Shoes: All shoes that are returned must be unmarked (without scuffs), unused and in new condition.
Special Order Items and all Mascot Costumes are not returnable.
The following accessories may only be returned if in unopened and factory sealed packages: make-up, hats, moustaches, beards, wigs, eyebrows, eyelashes or any other artificial hair item, teeth, undergarments including stockings and noses. These products are NOT returnable, if they are in a snap closure package or any box/bag that is not factory sealed.
Ship the package back via a traceable shipping method with a delivery confirmation to ensure that we receive your package. Any orders returned without any means of tracking, delivery confirmation or return authorization number will be considered an unauthorized return. We will not be held responsible for crediting your account, if we cannot verify receipt of the return. All costs associated with shipping are at the expense of the customer and are non-refundable. Once your package has been received and inspected, a credit will be issued to your charge card for the price of the item(s) being returned. If your order was placed with a check or money order, you will receive a check.
If you need a different size or a different costume, you must place a new order for the needed replacement item(s) and return the item(s) you have already received. This process is required because the desired item(s) may be out of stock by the time we receive your return. This also ensures that you receive our replacement item(s) quickly. Be sure to enter the word "Exchange" in the comment box, during the check out process, when placing you new order on the Website. A refund for the original item(s) will be given as long as our guidelines are fully met. Refunds are for the cost of the merchandise only, not including shipping and handling.
If you are exchanging merchandise for any other reason, follow the directions in the Return Instructions section and then place a new order for the replacement item on our website. Customer is responsible for all shipping charges including the original shipping charge unless we shipped the wrong item or size or you received damaged merchandise.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Ricky's NYC. The collective work includes works that are licensed to Ricky's NYC. Copyright 2009, Ricky's NYC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Ricky's NYC or purchasing Ricky's NYC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Ricky's NYC or to purchase Ricky's NYC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Ricky's NYC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Ricky's NYC used in the site are trademarks or registered trademarks of Ricky's NYC.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Ricky's NYC disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Ricky's NYC does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Ricky's NYC does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Ricky's NYC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Ricky's NYC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Ricky's NYC product is mistakenly listed at an incorrect price, Ricky's NYC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Ricky's NYC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Ricky's NYC shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Ricky's NYC without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Ricky's NYC may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Ricky's NYC.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Ricky's NYC products) shall be in the state or federal courts located in New York County, New York. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Ricky's NYC products) must be commenced within one (1) year after the claim or cause of action arises. Ricky's NYC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Ricky's NYC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Ricky's NYC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Ricky's NYC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Ricky's NYC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Ricky's NYC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Ricky's NYC in its sole discretion.
You agree to indemnify, defend, and hold harmless Ricky's NYC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Ricky's NYC may link to sites operated by third parties. However, even if the third party is affiliated with Ricky's NYC, Ricky's NYC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Ricky's NYC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Ricky's NYC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).